USER’S GUIDE
・NOTES
Only products displayed in the English version are available for international shipping. We plan to expand the list of supported products in due course.
Thank you for your understanding.
・PAYMENT: Credit card only
The following cards are accepted.
VISA / MASTER / JCB / AMEX
When you place an order, after you have entered all of your information, please enter the necessary information on the credit card payment processing screen.
All of your important credit card information will be encrypted before transmission.
・SHIPPING
1. Shipping Charges
The shipping cost will differ depending on the items in your cart.
Please understand this beforehand.
2. Delivery company
SCORE JAPAN CO.,LTD.
3. About delivery
Please allow extra time for product delivery.
Delivery date cannot be specified.
Please note that items may not be available due to shared inventory with our store.
Shipping services are available only on weekdays Japan time.
Please understand this in advance.
4. About gift wrapping
There is no gift wrapping service.
・RETURNS AND EXCHANGES
We generally DO NOT accept returns or exchanges of ordered items.
Please consider carefully before placing your order.
Just in case, if you wish to return a defective product due to scratches, stains, etc.、
Please copy the following, enter the content and send it to this e-mail address.
Subject: 【国外返品】Return Request
Main body of email:
・Name:
・Email address:
・Order number: #
・Name of product you wish to return:
・Item number of product you wish to return:
・Item color of product you wish to return:
・Item size of product you wish to return:
・Reason for requesting a return:
・Please attach a photo of the item in its current condition.
*Please take a photo including any accessories such as tags, etc.
*Worn or used items will not be accepted.
We will check your e-mail and only if we approve it, we will e-mail you back with return instructions.
*Within 7 days of receipt of items.
*Please make sure you have our domain name's permission to receive our messages.
*If items are returned without notification, we will not be able to reship the item or provide a refund.
Please understand this in advance.
・STOCK
We do our best to display inventory on this web site in real time, but due to a time lag caused by a rush of orders, there may be a slight delay in updating inventory, However, due to a time lag caused by a rush of orders, there may be a slight delay in updating the inventory.
In this case, you will be notified by our staff that the item is sold out even after you have completed your order. Please understand this in advance.
・STATEMENT OF DELIVERIES
We will enclose a statement of your purchase delivery.
・COPYRIGHTS
Copyrights, trademarks, and other intellectual property rights and portrait rights contained in the contents and information on this site belong to the Company or third parties who have provided such information to the Company. Any use beyond the scope of personal use stipulated in the Copyright Act without the permission of the rights holder is prohibited.
・LINKS
Websites of other companies accessed from this site are not operated or managed by the Company. The Company shall not be liable for any damages incurred by customers arising out of or in connection with the use of such linked websites.
・DISCLAIMERS
The contents and information provided by this site may lose their certainty due to the passage of time or other reasons, for which we assume no responsibility.
We shall not be liable for any loss incurred due to inability to use this site.
Please note that the content of this website is subject to change or discontinuation without notice.
・BROWSING ENVIRONMENT
1. PC
Windows:
[Browser] Internet Explorer 11 or later / Google Chrome latest version / Firefox latest version / Edge latest version
Macintosh:
[Browser] Safari Latest Version
2. Smart phone
iPhone:
[Browser] Safari Latest Version
Android:
[Browser] Google Chrome latest version
*The Website may not be usable or may not be displayed properly if you use the Website in an environment other than the recommended environment, or depending on your browser settings even in the recommended environment.
*When viewing the site with a smartphone, some functions of the PC site may not be available or may not be displayed correctly, even under the recommended environment.
・COOKIE
Cookie is a system that records information on your computer, such as the products you put in your cart, etc. If cookie is disabled, you may not be able to continue shopping. We apologize for the inconvenience, but please make sure that your cookie settings are "enabled" before proceeding with your order.
The setting method varies depending on the browser and version, but below are the settings for typical browsers.
How to set cookie to “Enabled”
1. PC
Windows Internet Explorer:
Select "Internet Options" from the "Tools" menu.
Select the "Privacy" tab and click the "Advanced" button.
Check "Override automatic cookie processing" and select "Accept" for "First-party cookie" and "Third-party cookie”.
Click “OK”.
Macintosh Safari:
From the "Safari" menu, select “Preferences”.
Select the "Privacy" tab, then select "No" under "Block Cookie”.
2. Smart phone
iPhone Safari:
Select "Settings" from the home screen, then select “Safari”.
Select "Block cookie" and then choose "Always allow", "Allow visited websites", or "Allow only websites being accessed”.
Android Google Chrome:
Launch "Chrome" and select Menu.
Select "Settings" and then select "Site Settings”.
Select “Cookie”.
Enable "Allow sites to store and read cookie data" and check "Allow third-party cookie”.
*Operation methods and display names may differ depending on the version and model.